Refund policy

Last updated: July 6, 2026

Thank you for shopping with Nuvitru. Because we sell practitioner-vetted supplements, wellness products, and functional lab testing, some items have safety, eligibility, and fulfillment restrictions.

Returns are accepted on eligible physical products within 14 days of delivery if the item is unopened, unused, sealed, and in its original packaging. To request a return, contact us with your order number and reason for return before sending anything back.

For safety reasons, we cannot accept returns on opened supplements, used wellness products, lab tests after processing has begun, lab kits that have shipped or been used, digital products, gift cards, final sale items, or products that cannot be resold safely.

Lab test purchases may be refundable only if the order has not yet been processed, requisitioned, shipped, or submitted to a lab partner. Once a lab kit has shipped, a requisition has been created, a sample has been collected, or the lab has begun processing, the order is generally non-refundable.

If your item arrives damaged, incorrect, or defective, contact us within 7 days of delivery with your order number and photos of the issue. We will review the request and, when appropriate, replace the item or issue a refund.

Customers are responsible for return shipping unless the return is due to our error or a damaged/incorrect item. Original shipping charges are non-refundable unless required by law or unless the issue was caused by our fulfillment error.

Approved refunds are issued to the original payment method after the returned item is received and inspected. Refund timing depends on your payment provider and may take 5-10 business days after processing.

To start a return or refund request, contact Nuvitru Wellness at lahana@nuvitruwellness.com or (512) 501-2611.