Shipping policy

Last updated: July 6, 2026

Nuvitru ships eligible products and lab kits to addresses in the United States unless checkout or our team indicates otherwise.

Order processing times vary by product type. In-stock supplements and wellness products are typically processed within 2-3 business days. Lab kits may require additional processing time for eligibility review, requisition coordination, lab partner setup, or fulfillment by a third-party lab.

Shipping rates and available shipping methods are shown at checkout. Delivery estimates are not guaranteed and may vary based on carrier delays, weather, holidays, inventory, lab partner timelines, or address issues.

Some orders may ship in multiple packages. Lab kits, supplements, and wellness products may ship separately from different fulfillment partners.

Customers are responsible for providing a correct and complete shipping address. Nuvitru is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete addresses.

If your package is marked delivered but you cannot locate it, please check with household members, neighbors, your building, and the shipping carrier first. If you still need help, contact us with your order number.

Lab test timelines depend on kit delivery, sample collection, return shipping, lab receipt, sample quality, and lab processing. Nuvitru does not control carrier delays, rejected samples, or third-party lab processing timelines.

For shipping support, contact lahana@nuvitruwellness.com or (512) 501-2611.